Frequently Asked Questions (FAQ)
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and select digital wallets like Apple Pay and Google Pay.
How long does shipping take?
Standard shipping via postal service typically takes 2-7 business days, while expedited shipping options are available upon request for faster delivery including tracked post and courier services. Contact us at info@odlumandchica.com
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping times and fees may vary depending on your location.
What is your return policy?
We offer a 30-day return policy on most items, provided they are unused and in their original packaging. Customized or perishable items are non-refundable.
How do I track my order?
Once your order ships, if a tracked service is chosen by you, we’ll send you a confirmation email with a tracking link.
Can I change or cancel my order?
If your order hasn’t shipped yet, you can request changes or cancellations by contacting our support team.Contact us at info@odlumandchica.com.
Do you offer gift wrapping?
Yes! Gift wrapping is available for an additional fee.Contact us at info@odlumandchica.com.
How do I contact customer support?
You can reach our support team via email at info@odlumandchica.comor by phone at +353 83 8725852, Monday to Friday, 10 AM to 6 PM (local time).
Are your products eco-friendly?
Many of our products are sustainably sourced, and we’re committed to using eco-friendly packaging wherever possible. Most of our products are of an artisanal nature, we support these smaller manufacturers and suppliers where possible.
Do you offer discounts or promotions?
Yes, we often have seasonal sales and promotions. Sign up for our newsletter to stay updated on the latest deals!
Is my personal information secure?
Absolutely. We use advanced encryption technology to protect your data and never share your information with third parties.